Effective Date: June 16, 2026

At T&S Aura Co., we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or communicate with us.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Compliance with South African Law

T&S Aura Co. complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws relating to the protection of personal information.

Information We Collect

We may collect the following personal information:

Personal Details

• Full name
• Email address
• Phone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order history
• Delivery information
• Returns and refund requests

Payment Information

Payments are processed securely through trusted payment providers. T&S Aura Co. does not store your full banking or card details.

Website Usage Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Website activity and browsing behaviour
• Cookies and similar technologies

How We Collect Information

We collect information:

• Directly from you when you place an order, contact us, subscribe to our communications, or create an account.
• Automatically through cookies and website analytics tools.
• From trusted third-party service providers who assist us in operating our business.

How We Use Your Information

Your information may be used to:

• Process and fulfill orders.
• Deliver products and services.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our products, website, and customer experience.
• Detect and prevent fraud or unauthorized transactions.
• Comply with legal and regulatory obligations.
• Send promotional offers, newsletters, and marketing communications where permitted by law.

Marketing Communications

You may opt out of receiving marketing emails or promotional communications at any time by contacting us or using the unsubscribe link included in our communications.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary to:

• Process payments.
• Deliver orders.
• Provide website hosting and maintenance.
• Conduct analytics and marketing activities.
• Comply with legal obligations.

All third-party service providers are required to protect your information and use it only for the services they provide to us.

Cookies

Our website uses cookies and similar technologies to improve functionality, personalize your experience, and analyze website performance.

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

Data Security

We take reasonable technical and organizational measures to safeguard your personal information against unauthorized access, misuse, loss, disclosure, or alteration.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

Retention of Information

We retain personal information only for as long as necessary to:

• Fulfill orders and provide services.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our policies and agreements.

Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Object to certain types of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

Requests may be submitted using the contact information below.

Children's Privacy

Our products and services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

T&S Aura Co.

Email: tsauraco04@gmail.com
Phone/WhatsApp: 067 877 5782