Effective Date: June 16, 2026

At T&S Aura Co., we are committed to delivering your beauty products safely and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

• Orders are typically processed within 1–3 business days.
• Orders are not processed on weekends or public holidays.
• During promotional periods, holidays, or high-demand seasons, processing times may be slightly longer.

Shipping Timeframes

We currently deliver throughout South Africa.

Estimated Delivery Time:

• 10–14 business days from the date your order is processed and dispatched.

Please note that delivery times are estimates and may vary depending on:

• Your delivery location.
• Courier delays.
• Weather conditions.
• Public holidays.
• High order volumes.
• Other unforeseen circumstances beyond our control.

Shipping Costs

Shipping fees will be calculated and displayed at checkout before payment is completed.

Any applicable shipping promotions or free shipping offers will be clearly communicated on our website.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring delivery updates provided by the courier service.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

T&S Aura Co. will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery details provided by the customer.

Delayed Deliveries

While we strive to meet our estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.

T&S Aura Co. shall not be held liable for delays caused by:

• Courier service disruptions.
• Extreme weather conditions.
• Customs or regulatory delays.
• Public holidays.
• Natural disasters or force majeure events.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of any damaged items or packaging where applicable.

We will work with the courier service to investigate and resolve the issue as quickly as possible.

Delivery Acceptance

Once a package has been marked as delivered by the courier to the address provided at checkout, T&S Aura Co. cannot be held responsible for theft, loss, or damage occurring after delivery.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

T&S Aura Co.

Email: tsauraco04@gmail.com
Phone/WhatsApp: 067 877 5782

We appreciate your patience and support and look forward to delivering your order.